Shipping & Returns
CanvasGenie ships within the United States. Processing and delivery times below are estimates, not guarantees.
Processing Time
2-3 business days
Our processing estimate
Shipping Time
3-7 business days
Our transit estimate
Quality Guarantee
30 Days
To report quality issues
Shipping Information
Processing Time
Orders ship within the United States. After checkout, orders typically take an estimated 2-3 business days to process.
This is our estimate and is not a guaranteed processing time.
Shipping & Delivery
Our estimated transit time after processing is 3-7 business days. Printful lists Standard shipping for the United States as 3-4 business days after fulfillment. Printful says delivery times are estimates, not guarantees.
- •Our estimate: 3-7 business days in transit
- •Printful Standard: 3-4 business days after fulfillment; Printful shipping details
Order Tracking
We email a shipment confirmation after dispatch. It includes tracking details when available.
- 1.Shipment confirmation email after dispatch, with tracking details when available.
Shipping fees
| Product | Shipping range (USD) |
|---|---|
| Canvas | $7.95 to $93.95 |
| Framed canvas | $10.95 to $15.95 |
| Poster | $5.95 to $8.95 |
| Framed poster | $11.95 to $32.95 |
Shipping depends on the selected product variant. The exact charge appears at checkout before payment.
Returns & Quality Guarantee
Our Quality Promise
If there's an issue with print quality, materials, or if your order arrives damaged, please contact us at hello@canvasgenie.ai within 30 days of delivery and we'll work with you to make it right.
What's Covered
- ✓Print quality defects (color accuracy, resolution, streaking)
- ✓Material defects (canvas, frame, or structural issues)
- ✓Damage during shipping (despite protective packaging)
- ✓Incorrect product (wrong size, frame color, or product type)
Important Notes
- •Because each piece is custom-created with AI-generated artwork, we cannot accept returns based solely on personal preference or buyer's remorse
- •Please review your artwork and mockup carefully before completing your order
- •Color may vary slightly between screens and physical prints due to display calibration differences
Questions About Your Order?
Our support team is here to help with any questions about shipping, delivery, or order issues.
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